Employment Programs Manager

Church World Service - Durham, NC

Full-time - Mid Level

Durham, NC

Social Assistance

About the position

The Employment Services Manager at CWS is responsible for overseeing local office employment programs aimed at supporting refugees in achieving financial self-sufficiency. This role involves managing a team of Employment Specialists, ensuring program compliance, and facilitating outreach to local employers. The manager plays a crucial role in advocating for refugees and coordinating various support services to enhance their employment opportunities.

Responsibilities

• Recruit, hire, train, supervise, and evaluate employment staff in accordance with CWS personnel policies.
• Promote teamwork, coordinate the workload of employment staff, delegate responsibilities, and hold staff accountable.
• Ensure professionalism and quality employment service provision.
• Provide ongoing training to employment staff on program developments and service requirements.
• Monitor general client well-being and ensure clients are connected to in-house support and external service providers.
• Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, financial literacy training, immigration services, and childcare.
• Oversee documentation of all contacts and services in client case files and maintain case note logs.
• Record clients' employment-related progress in case files, including compliance, job offers, placements, job retention, and follow-up on placements.
• Review and submit funder-required reports and liaise with employment program funders on behalf of CWS Local Office.
• Monitor contract compliance for CWS Local Office employment programs and ensure appropriate progress toward contract goals.
• Develop partnerships with volunteers, mentors, and community organizations that support refugees' upward mobility.
• Organize/coordinate CWS classes supporting refugee family self-sufficiency.
• Advocate on behalf of refugees and refugee-serving voluntary agencies.

Requirements

• A minimum of 6 years' experience in refugee resettlement required.
• A minimum of 2 years' experience supervising others is required.
• Ability to work in a multi-cultural environment required.
• Excellent leadership skills and strong written and verbal communication skills required.
• Computer literate, with strong proficiency in MS Office (Excel, Word and Access) and internet applications required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Nice-to-haves

• Fluency in a refugee language preferred but not required.

Benefits

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits