Employment Services Manager

Full-time - Entry Level

Grand Rapids, MI

Social Assistance

About the position

The Employment Services Manager will oversee the Homeless Veterans Reintegration Program (HVRP) at Community Rebuilders, focusing on helping Veterans experiencing homelessness achieve their employment potential. This entry-level position involves managing a single project, ensuring compliance with regulatory and organizational requirements, and delivering quality services to the target population. The role requires strong project management skills, the ability to develop relationships within the local labor force, and a commitment to strengths-based and trauma-informed service delivery.

Responsibilities

• Manage assigned Contract/Grant to project scope, goals and deliverables to ensure project meets all project performance objectives.
• Plan, schedule, and track project timelines and milestones using appropriate tools and reporting mechanisms.
• Conduct strategy meetings to identify issues and service delivery requirements, facilitate grant spend out discussions, and obtain senior management input on timelines and deliverables.
• Direct and manage project implementation/development from beginning to end.
• Ensure all services are delivered using Community Rebuilders strengths-based trauma informed service delivery model.
• Delegate tasks and responsibilities to appropriate personnel utilizing project management tools and quality assurance resources.
• Effectively implement Strengths Based Supervision training with employees; hold monthly quarterly and annual review meetings.
• Provide training and project performance expertise and examples.
• Identify and resolve issues and conflicts within the project team, managing project dependencies and critical paths.
• Develop and deliver progress reports, proposals, and presentation in a timely and consistent manner.
• Proactively manage changes in project scope, identifying potential crises and devising contingency plans.
• Coach, mentor, motivate and supervise the project team members, influencing them to take positive action and accountability for their assigned work.
• Determine program eligibility and maintain participant case files in compliance with contract and agency requirements.
• Provide ongoing case management services, including regular check-ins, referrals to supportive services, and assistance in navigating community resources.
• Develop and conduct individual and group training and counseling sessions/workshops for Veterans on resume writing, soft skills training, and job preparedness training.
• Assist with employment placement through on-the-job training (OJT), apprenticeship training programs, and direct hire placements.
• Provide job coaching and retention/follow-up services in accordance with DOL regulations; maintain individual employment data during the established time frame.
• Establish and maintain relationships with local employers, workforce development, and social resources to facilitate referrals and collaboration.
• Collect and input relevant data into program databases for reporting purposes.
• Identify appropriate and credible resources tailored to the needs and desires of the Veteran.
• Evaluate the effectiveness of resources and the referrals provided and make appropriate modifications to ensure the provision of high-quality interventions.
• Develop relationships with community employers, VA staff, and other referral networks.
• Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies.

Requirements

• Bachelor's Degree in business, social work or related field; experience may be considered in place of BA/BS degree.
• Minimum of two (2) years of relevant experience (preferably in non-profit).
• Ability to interact with people of diverse backgrounds.
• Strong communication skills, both written and verbal.
• Excellent analytical and problem-solving skills.
• Competency in Microsoft Office Suite.
• Valid Driver's License.

Benefits

• 401(k)
• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance