EMR Applications Support Analyst

Child Mind Institute - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The EMR Applications Support Analyst at the Child Mind Institute is responsible for providing administrative and technical support for the Electronic Medical Record (EMR) system, focusing on clinical and practice management modules. This role involves troubleshooting issues, managing user configurations, training staff, and ensuring compliance with HIPAA guidelines. The position is essential for maintaining the efficiency and effectiveness of the EMR system, ultimately supporting the organization's mission to improve mental health care for children and families.

Responsibilities

• Support the design, build, testing, training, utilization, and maintenance of the EHR system, focusing on clinical, revenue cycle, and practice management modules.
• Troubleshoot EHR and other Clinical Informatic Systems issues and document research, interactions, and problem resolutions in IT help-desk software.
• Track support tickets and analyze errors for ongoing training and enhancements.
• Manage user setup and configuration based on HIPAA Security Guidelines.
• Train new users and provide ongoing training support with system upgrades.
• Deliver exceptional customer service and technical support.
• Monitor and analyze support ticket trends to identify areas for ongoing training and system enhancements.
• Stay updated on the latest applications of information technology and clinical informatics.
• Document, monitor, and analyze reported issues to proactively identify potential risks and trends.
• Other duties as assigned.

Requirements

• High School Diploma/GED and 5+ years experience or equivalent combination of education and experience is required.
• Minimum of 3 years of experience supporting clinical, revenue cycle, order entry, results, collaboration with finance departments and practice management modules of EHR systems.
• Experience in SQL coding language required.
• Knowledge of HL7 or FHIR preferred.
• Behavioral Health experience is a plus.
• Familiarity with NextGen is preferred.
• Experience in supporting and training clinical and business users.
• Strong troubleshooting skills with EHR vendors.
• Strong understanding of HIPAA Privacy and Security Guidelines.
• Exceptional customer service, communication, and problem-solving skills.
• Strong team player with effective organizational and time management abilities.
• Detail-oriented with a high level of integrity and discretion.

Nice-to-haves

• Knowledge of HL7 or FHIR preferred.
• Behavioral Health experience is a plus.
• Familiarity with NextGen is preferred.

Benefits

• Medical insurance
• 401(k)
• Paid parental leave
• Dependent care
• Flexible work schedules
• Discounted tickets and entertainment perks programs