EMS Customer Service Agent & Dispatch (Nights / Weekends)

$52,000 - $62,400/Yr

Professional Ambulance - Providence, RI

Full-time - Entry Level

Providence, RI

Ambulatory Health Care Services

About the position

Professional Ambulance is seeking an experienced Customer Service Agent & Dispatcher to join its administrative team. This role involves significant supervisory responsibilities and requires the ability to work independently in a fast-paced environment. The dispatcher will be the first point of contact for patients and referral sources, responsible for triaging medical transportation requests and ensuring effective communication and customer service.

Responsibilities

• Recognizing and triaging medical transportation requests made on behalf of customers and patients.
• Developing an understanding of health insurance reimbursement policies and maintaining records in dispatch and billing platforms.
• Communicating clearly and delivering strong customer service to patients and community partners.
• Assisting with and supervising EMTs/Paramedics during shift changes and operational challenges.
• Taking calls, assigning emergency and non-emergency medical transportation resources, and performing simple administrative tasks.
• Coordinating other EMS operations and improving efficiency through calm communication with colleagues.

Requirements

• Must be at least 21 years old.
• Possess a healthcare-related associate's degree.
• Satisfactory criminal background report.
• Experience as an EMT or EMS Dispatcher preferred.
• Understanding of Basic/Advanced Life Support concepts and simple medical terminology.
• Strong computer skills, capable of using Windows-based CAD programs and GPS tools.

Nice-to-haves

• Customer service experience as a replacement for EMS expertise.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• On-the-job training
• 401(k) matching
• Flexible schedule