EMS/Flight Ops Specialist

Parkview North Hospital - Fort Wayne, IN

Full-time

Fort Wayne, IN

Hospitals

About the position

The position involves receiving and efficiently processing both emergency and non-emergency pre-hospital service requests in a timely manner. The individual will utilize system status management to ensure appropriate dispatch and coordination of emergency medical resources for all Parkview Health pre-hospital air and ground units. This role requires providing medical information using protocol-driven instructions, which necessitates a solid understanding of emergency dispatching programs, policies, and procedures. These guidelines dictate how emergency and non-emergency patient care needs for ground and air transportation are assessed, evaluated, and met. Additionally, the position involves coordinating information and resources with other public safety agencies to ensure a seamless response to emergencies.

Responsibilities

• Receive and process incoming emergency and non-emergency service requests.
• Utilize system status management for dispatching emergency medical resources.
• Provide medical information using protocol-driven instructions.
• Understand and apply emergency dispatching programs, policies, and procedures.
• Coordinate with other public safety agencies for resource management.

Requirements

• High school diploma or GED is required.
• Valid Advanced EMD or EMD-Q certification or obtain within six months of employment.
• IAMTCS certification within eighteen months of employment.
• Current CPR certification is mandatory.
• 3 years of experience as a paramedic or dispatcher, or 1 year in a high call volume EMD dispatch center is recommended.

Nice-to-haves

• Experience with critical care transport or air medical call taking dispatch and flight following is highly desired.