Enablement Manager, AMER Onboarding & Sales Tools

$65,200 - $158,900/Yr

Zoom Video Communications - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

Publishing Industries

About the position

The Enablement Manager for AMER Onboarding & Sales Tools will play a crucial role in shaping the onboarding experience and sales enablement strategies for the North Americas and Latin America regions. This position is designed to craft, manage, and deliver impactful programs that foster a thriving organization. The individual in this role will be responsible for driving enablement plans that include engaging tools, process enablement, and curriculum development, all while ensuring a welcoming and supportive onboarding experience for new talent. This role requires a balance of strategic planning and agile execution, focusing on best practices for sales platform strategies. The Enablement Manager will need to influence and negotiate effectively to build positive relationships across the business. The ability to probe for understanding, identify issues and opportunities, and suggest win-win resolutions with cross-functional teams is essential. The Enablement Manager will oversee a comprehensive onboarding program that immerses new hires in the company’s culture, values, and processes. They will collaborate with hiring teams to anticipate schedules for new hires and design engaging learning opportunities that encompass various methods, including live instruction, on-demand coursework, playbook creation, and customized coaching sessions. Additionally, the role involves measuring the impact of onboarding programs by evaluating capability gaps, tracking skill development, and ensuring continued success throughout the onboarding and sales cycle. Close collaboration with the ValueSelling Enablement Manager and ValueSelling Consultant will be necessary to co-create and drive continuous improvement, particularly in adopting the sales methodology that enables the field to effectively sell the Zoom way.

Responsibilities

• Driving a comprehensive onboarding program that immerses new hires in our culture, values, and processes.
• Working with the hiring team to plan for TBH and open reqs to anticipate schedules.
• Designing and implementing engaging and comprehensive learning opportunities encompassing a range of methods such as live instruction, on-demand coursework, playbook creation, and customized coaching sessions.
• Collaborating with the Content team to leverage Seismic as our 'one stop shop'.
• Measuring the impact of onboarding programs by evaluating capability gaps, tracking skill development, and ensuring continued success throughout the onboarding and sales cycle.
• Collaborating closely with the ValueSelling Enablement Manager and ValueSelling Consultant to co-create and drive continuous improvement.

Requirements

• 3-5 years of previous experience in onboarding or similar enablement programs.
• Experience in strategic planning and agile execution, particularly in developing and implementing sales platform strategies and enablement plans.
• Deep knowledge and passion for sales tools, AI, methodologies, and processes, with the ability to evaluate, adopt, and optimize tools and technology stacks.
• Ability to build positive relationships across the business, influence cross-functional teams, and effectively negotiate to achieve win-win solutions.
• Experience in analyzing data related to tech stack engagement, user behavior, and tool utilization, with the capability to translate data into actionable insights for strategy improvement.
• Experience working collaboratively with cross-functional teams, including content teams, value-selling consultants, and other enablement managers, to ensure alignment and consistency across programs.

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health.
• Support for work-life balance and community contributions.
• Opportunities for career advancement in a diverse and inclusive environment.