End User Experience Engineer - TS/SCI w/Poly

$131,750 - $178,250/Yr

GD Information Technology, Inc. - Annapolis Junction, MD

Full-time - Mid Level

Remote - Annapolis Junction, MD

10,001+ employees

About the position

The End User Experience Engineer at GDIT is responsible for leading the implementation and deployment of the 1E application across the organization's end user environment. This role focuses on enhancing customer end user experiences, driving performance improvements, and ensuring compliance with IT policies and regulations. The engineer will collaborate with IT teams to integrate 1E with existing systems, develop strategies for service improvement, and provide technical support to optimize user experiences.

Responsibilities

• Lead the implementation and deployment of the 1E application across the organization's end user environment.
• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments.
• Develop and implement strategies for continual service improvement and security enhancement initiatives.
• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
• Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
• Stay current with industry trends and emerging technologies in end user experience management and IT operations.
• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
• Continuously assess end user performance through thorough analysis to identify reasons for underperformance.

Requirements

• 8+ years of related experience in end user experience management or similar role.
• Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application.
• Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements.
• Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.

Nice-to-haves

• Strong understanding of IT operations, including experience with Splunk and SCCM environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from