End User Support Analysts

SYSCOM • Baton Rouge, LA

401d • Hybrid

About The Position

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction. We are seeking several motivated and adaptable End User Technical Support Analysts.

Requirements

• Good customer service skills.
• Ability to communicate effectively to help customers fix their issues.
• Writing and editing skills to aid in ticket escalation.
• Experience on a help desk.
• Experience in computer and networking repairs.

Responsibilities

• Responsible for enterprise level service desk support and will be the first contact for answering any calls to the 24x7 Service Desk to resolve an incident.
• Work in the ticketing system.
• Perform basic phone and remote desktop support.
• Troubleshoot to resolve issues.
• Escalate to On-call resources as needed.
• Weekend and night shift may be required as needed.

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 251-500 employees