end user support - cloud architect - salesforce

$167,773 - $178,173/Yr

Unclassified - Lansing, MI

Full-time - Mid Level

Lansing, MI

About the position

As a Cloud Architect, you will provide technical oversight for SaaS implementations for the Michigan Enterprise Contact Center team. Your role will involve working with Salesforce CRM solutions, ensuring efficient and maintainable integrations, and leading technical workshops to define project requirements and architecture options. You will also be responsible for overseeing quality assurance efforts and ensuring adherence to security guidelines throughout the application lifecycle.

Responsibilities

• Participate in vendor's solution design sessions for client projects providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning and application integration.
• Work with the customer and end users to define technical requirements for new projects and any future enhancements.
• Lead Technical workshops and design sessions with the Customer.
• Propose/Articulate design/architecture options with pros/cons.
• Ensure that the technical requirements tie back to the established customer requirements and performance goals.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Review technical architecture deliverables throughout development to ensure quality and requirements traceability.
• Has overall technical responsibility for the technical aspects of the project environments.
• Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
• Provide oversight on QA efforts to ensure adherence to quality assurance standards.
• Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
• Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
• Provide technical leadership, including coaching and mentoring, and setting best practices for integration and application development.
• Demonstrate excellent written and verbal communication skills.

Requirements

• Bachelor's degree in a relevant field.
• Minimum 5+ years' experience leading Enterprise Salesforce implementation.
• Strong knowledge and working experience on Salesforce Service Cloud.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Experience with SFDX and Salesforce Development Lifecycle.
• Azure DevOps experience and understanding of Azure best practices.
• Minimum of two full lifecycle CRM or ERP implementations leading a technical workstream.
• Exposure to data migration and/or cloud integration projects.
• Good understanding of LCS (Life Cycle Services).
• Experience in other technologies such as SQL, PowerBI, C#, and the .Net framework.

Nice-to-haves

• Salesforce Certified System Architect
• Salesforce Certified Application Architect
• Salesforce Experience Cloud Consultant
• Knowledge of Microsoft Dynamics 365 is a plus.
• Understanding of governmental or public sector security and compliance requirements.

Benefits

• Health insurance coverage
• 401K contribution
• Incentive and recognition program