State of Oklahoma
posted 4 days ago
The End User Support Specialist at the Office of Management and Enterprise Services (OMES) is responsible for providing support to the Customer Success Team by coordinating projects, managing service requests, and ensuring effective communication between end-users and technicians. This role involves maintaining records in the ServiceNow platform, generating reports, and analyzing data to improve service delivery efficiency. The position requires a strong focus on customer service and collaboration with various teams to meet project objectives and enhance user satisfaction.