End User Support Specialist

$62,400 - $62,400/Yr

Nextsource - Puyallup, WA

Full-time - Entry Level

Remote - Puyallup, WA

Professional, Scientific, and Technical Services

About the position

The End User Support Specialist role at nextSource involves providing comprehensive technical support and administration for hardware and software to both internal and external clients. This position is focused on ensuring efficient device management and troubleshooting, with a strong emphasis on customer service and technical expertise.

Responsibilities

• Provide network and database administration support.
• Manage devices and provide technical support for hardware and software.
• Utilize ticketing software to track and resolve issues.
• Assist clients with remote access software and troubleshooting.
• Work with Active Directory and SCCM for user management and support.

Requirements

• 2+ years of experience in desktop and remote support positions.
• Strong knowledge of hardware, software, and operating systems.
• Excellent technical troubleshooting skills.
• Experience using ticketing software and remote desktop tools.
• Proficiency with Active Directory and SCCM.

Nice-to-haves

• Proficiency with BeyondTrust Remote Support Software (Bomgar).
• Experience with ServiceNow ticketing software.
• Workable knowledge of Intune computer management software.

Benefits

• Competitive hourly pay rate of $30.00.
• Opportunity for contract extension based on performance.