End User Support Specialist

$47,000 - $57,000/Yr

Native Roots - Lakewood, CO

Full-time - Entry Level

Hybrid - Lakewood, CO

Crop Production

About the position

The End User Support Specialist at Native Roots is responsible for providing comprehensive technical support to end-users across various hardware and software technologies. This role involves implementing and maintaining end-user technology, ensuring effective operation and security of systems, and enhancing user performance through training and support.

Responsibilities

• Provides on-site and remote end-user support for various types of hardware and software including computers, printers, servers, and peripheral devices.
• Installs or relocates workstations, computers, printers, software, and other equipment.
• Supports cyber security through asset tracking, systems monitoring, completing antivirus or other software scans, completing system updates, and managing user permissions.
• Troubleshoots and resolves network issues including local area network connections, network access, and Wi-Fi configurations.
• Manages the company's Google Admin Console including user email accounts and user/team Google Drives.
• Monitors and updates orders within the help desk ticketing system.
• Supports backup services for servers and computers.
• Researches and deploys new technologies to improve user, team, and/or business performance.
• Works with vendors to resolve hardware and software problems.
• Provides training to end users on various types of hardware and software.
• Develops and publishes end-user training documents.
• Other duties as assigned.

Requirements

• 2 years of end-user support or related experience.
• High school diploma, GED, or equivalent education.
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge.
• Experience with Google Admin Console including managing users, data migration, and Google Apps such as Drive, Gmail, and Calendar.
• Experience imaging/re-imaging computers.
• Experience troubleshooting and removing malware.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Excellent critical thinking and problem-solving skills.
• Strong organizational and time management skills.
• Experience working with confidential information and the ability to maintain confidentiality.

Nice-to-haves

• Associate's Degree in a related field.

Benefits

• Dental insurance
• Paid time off
• Vision insurance
• Retirement plan