End-User Support Technician / IT Operations Analyst III (US)

$52,000 - $77,480/Yr

TD Bank - Lexington, SC

Full-time - Entry Level

Lexington, SC

10,001+ employees

Credit Intermediation and Related Activities

About the position

The IT Operations Analyst III role at TD Bank involves providing operational support for various applications and systems, focusing on environment management, performance monitoring, incident management, and production support. This position is essential for ensuring the smooth operation of technology services within the organization, contributing to client issue resolution, and participating in system upgrades and change control processes.

Responsibilities

• Provide day-to-day application/system support for low to moderately complex tasks under management guidance.
• Participate in resolving client applications/system issues.
• Support the installation, configuration, and upgrade of business applications/systems in coordination with stakeholders.
• Contribute to change control, capacity planning, and security processes.
• Perform basic problem determination and troubleshooting activities.
• Manage asset inventory, e-waste, shipping, and receiving tasks.
• Provide breakroom coverage as needed.
• Fulfill after-hour obligations when required.

Requirements

• Undergraduate degree or Technical Certificate.
• 2-3 years of relevant experience in IT operations or support.

Nice-to-haves

• Experience in financial services is preferred.

Benefits

• Health insurance
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Career development opportunities
• Banking benefits and discounts
• Training and onboarding sessions