End-User Support Technician / IT Operations Analyst III (US)

$52,000 - $77,480/Yr

TD Bank - Lexington, SC

Full-time - Mid Level

Lexington, SC

10,001+ employees

Credit Intermediation and Related Activities

About the position

The IT Operations Analyst III at TD Bank is responsible for providing a broad range of operational services and support, including environment management, maintenance, monitoring, performance, incident management, and production support activities. This role focuses on enabling technology within the area of specialization and involves day-to-day application/system support for low to moderately complex tasks under management guidance. The position also includes responsibilities such as resolving client application/system issues, supporting installations and upgrades of business applications, and participating in change control and capacity planning.

Responsibilities

• Provide day-to-day application/system support.
• Participate in resolving client applications/system issues.
• Support the installation, configuration, and upgrade of business applications/systems in coordination with stakeholders.
• Contribute to change control, capacity planning, and security activities.
• Perform basic problem determination.
• Manage asset inventory, e-waste, shipping, and receiving.
• Provide breakroom coverage as needed.
• Fulfill after-hour obligations when required.

Requirements

• Bachelor's degree or Technical Certificate.
• 2-3 years of relevant experience in IT operations or support.
• Experience in the financial services or banking sector.

Nice-to-haves

• Experience with environment management and monitoring tools.
• Knowledge of incident management processes.

Benefits

• Health insurance
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Career development opportunities
• Banking benefits and discounts