End User Systems Engineer

$80,900 - $134,800/Yr

ManTech - Annapolis Junction, MD

Full-time - Mid Level

Remote - Annapolis Junction, MD

Professional, Scientific, and Technical Services

About the position

The End User Systems Engineer at ManTech International plays a crucial role in supporting national security by acting as a central interface between customers and the company. This position involves managing a variety of end-user devices, enhancing user experience through technology recommendations, and ensuring seamless integration of systems. The role requires strong customer service skills and the ability to handle multiple priorities effectively.

Responsibilities

• Possess knowledge of a wide range of end-user devices, including thin clients, thick clients, laptops, printers, mobile devices, and peripherals.
• Research and recommend new end-user device technologies to enhance performance, security, and user experience, while ensuring compatibility with existing infrastructure and replacing outdated hardware.
• Collaborate effectively with cross-functional teams (e.g., network, security, applications) to coordinate the development, testing, and integration of new end-user devices and systems, ensuring seamless integration and interoperability.
• Gather and document end-user requirements, create comprehensive technical documentation, and develop user training materials and support guides.
• Contribute to the development and maintenance of end-user device architecture, including operational views, technical standards, and system/service views, in alignment with industry best practices and security standards.
• Review and validate technical documentation, ensuring accuracy, completeness, and adherence to established standards and best practices.
• Collaborate with engineering teams to document interface designs using standardized formats and tools, maintaining a centralized repository for easy access and knowledge sharing.
• Represent the EUD team in customer meetings, effectively communicate technical information, and proactively contribute to process improvement initiatives.
• Provide comprehensive lifecycle management for end-user devices, including installation, configuration, maintenance, troubleshooting, and secure disposal.
• Proactively plan and implement technology upgrades and refreshes to ensure compliance with evolving security standards, industry best practices, and business requirements.

Requirements

• 7 years of hands-on experience in Systems Engineering.
• Engineering experience working with all desktop IT devices identifying and matching hardware specifications with technical requirements for existing mission systems and future operational environments.
• Collaborating with partners to test new equipment, create support processes to image, patch and update devices.
• Must obtain/maintain a Sec+ or other 8570 Level 2 certification prior to starting.
• Highly developed oral and written communication skills, with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
• Good working knowledge of Microsoft Office including Word, Excel, and PowerPoint.
• 1+ years of Nessus Manager including licensing, plugins, and scanning.
• Strong customer focus with the ability to handle complex customer situations and interact with all levels of personnel to provide quick and effective resolutions.

Nice-to-haves

• Bachelor's degree in system engineering, Computer Science, or Information Systems from an accredited college or university.
• Experience working with desktop devices, VOIPs, monitors, peripherals, laptops, MFDs, Linux-based computers and an understanding of how they all work to support troubleshooting requirements.
• Experience with printer management software such as Lexmark MarkVision and Fleet Manager.
• Familiarity with ServiceNow for IT service management, including incident management, change management, and request fulfillment.
• Experience using SharePoint for collaboration and document management.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short Term and Long Term Disability
• Retirement and Savings
• Learning and Development opportunities
• Wellness programs
• Other optional benefit elections