Endpoint Engineering Manager

$102,900 - $216,200/Yr

CACI International - Arlington, VA

Full-time - Mid Level

Arlington, VA

Professional, Scientific, and Technical Services

About the position

The Endpoint Engineering Manager at CACI is responsible for overseeing the day-to-day operations of endpoint services, including scheduling, hiring, performance monitoring, and continual service improvement. This role involves managing a team of endpoint engineers who support workstations and virtual desktop environments for the Cybersecurity & Infrastructure Security Agency (CISA). The manager will set expectations for the team, mentor staff, and ensure the effective deployment of next-generation technology to meet mission priorities.

Responsibilities

• Establish and document policies, practices, and working procedures for supported applications and services.
• Provide ongoing guidance regarding system usage and training.
• Participate in new application and service evaluations.
• Collaborate with Engineering, End User Support, and PMO teams to prioritize and plan project activities.
• Prepare comprehensive proposals and plans for project completion.
• Coordinate and manage the design, construction, deployment, and maintenance of operating system images and virtual desktops.
• Evaluate, select, and effectively use deployment tools and systems.
• Coordinate with IT groups to ensure systems meet user and client needs.
• Act as an Analyst/Consultant providing systems integration advice.
• Assist in the design and development of documentation and training materials.
• Manage the design and implementation of software deployment packages and scripts.
• Ensure control and coordination of the release management process for workstations.
• Conduct periodic audits of workstations for software licensing compliance.

Requirements

• Ability to attain DHS EOD ITIL V4 Foundations certification.
• BA + 10 years of experience, MA + 7 years of experience, AA + 14 years of experience, or 18 years of experience.
• 5 or more years of experience in a technical people management role.
• 8 or more years of hands-on experience in enterprise IT support.
• Experience managing engineers with varying skill levels and supporting end users remotely.
• Ability to provide rapid responses to executive support requests and triage ongoing tickets.
• Working knowledge of Microsoft Windows Operating systems.
• Familiarity with Mobile Device Management application deployment technologies such as MS Intune or Ivanti Mobile Iron.
• Familiarity with Microsoft M365 and Office 365 stack.
• Familiarity with standard Microsoft deployment tools and their application in the enterprise.
• Demonstrated competency in one or more scripting languages (e.g., PowerShell, VB script).
• Effective communicator at all levels, both written and verbal.

Nice-to-haves

• Experience with Patching and Endpoint Management Solutions (Intune, SCCM, BigFix, etc.).
• Familiarity with Azure Virtual Desktop or other Virtual Desktop environments (VMWare, Citrix, etc.).
• Experience with any other scripting languages.
• Technical certifications by CompTIA or Microsoft.

Benefits

• Healthcare benefits
• Wellness programs
• Financial benefits
• Retirement plans
• Family support programs
• Continuing education opportunities
• Flexible time off benefits