About the position
Rexel USA is seeking an Energy and Rebate Specialist to join our team in Hartford, CT. This role is pivotal in assisting our Outside Sales team to grow sales and promote our products to potential customers. The Energy and Rebate Specialist will be responsible for understanding the features and benefits of our products, providing product knowledge, and addressing customer inquiries. The primary goal of this position is to build strong relationships with both the sales team and customers, identify their needs, and recommend the most suitable products to meet those needs. In this role, you will proactively identify and pursue product rebate opportunities by coordinating with the sales team and customers through various communication channels, including phone calls, emails, and meetings. You will also develop and deliver customer rebate reports to ensure full transparency of all value collected. Building and maintaining strong relationships with customers by providing exceptional service and support is essential. You will need to understand customers' product needs while collaborating with the sales team and present proposals to all levels of leadership and technical audiences. Additionally, you will develop and maintain strong relationships with key suppliers, participate in product meetings, seminars, and training schools to enhance and maintain your personal and product knowledge. Assisting branches and customers with product, technical support, and training will also be part of your responsibilities. You may analyze market potential, develop an annual business plan based on market conditions, and lead execution with the local technical, sales, and management team. Regular attendance at utility rebate program trainings will help you identify additional customer opportunities. Other duties may be assigned as necessary, and management retains the right to assign or reassign duties and responsibilities at any time. The ability to competently perform all essential duties of the position, with or without reasonable accommodation, is a basic requirement of all positions at Rexel USA.
Responsibilities
- Assist Outside sales to grow sales and promote the company's products to potential customers.
- Understand the features and benefits of the products and provide product knowledge to customers.
- Address customer inquiries and build strong relationships with customers.
- Identify and pursue product rebate opportunities by coordinating with the sales team and customers.
- Develop and deliver customer rebate reports to ensure transparency of all value collected.
- Present proposals to all levels of leadership and technical audiences.
- Develop and maintain strong relationships with key suppliers.
- Participate in product meetings, seminars, and training schools to enhance product knowledge.
- Assist branches and customers with product, technical support, and training.
- Analyze market potential and develop an annual business plan based on market conditions.
- Report to the Rebate Team Manager with updates or questions about utility rebate programs and customers.
- Attend utility rebate program trainings regularly to identify additional customer opportunities.
Requirements
- High School Diploma or GED required.
- Product and application knowledge required.
- Ability to effectively communicate with outside sales staff, customers, and co-workers.
- Ability to prioritize and organize job tasks.
- Ability to perform mathematical calculations accurately.
- Excellent negotiation skills and interpersonal skills.
- Customer-oriented and motivated with excellent communication, organization, and problem-solving skills.
- Intermediate/advanced computer skills, specifically with Excel, Outlook, and Word.
Nice-to-haves
- Experience in sales or customer service roles.
- Familiarity with utility rebate programs.
- Knowledge of energy-efficient products and solutions.
Benefits
- Commuter assistance
- Health savings account
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Vision insurance
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Life insurance
- Pet insurance
