Energy Efficiency Project Coordinator

New York Technology Partners - New Brunswick, NJ

Full-time

New Brunswick, NJ

Professional, Scientific, and Technical Services

About the position

The Energy Efficiency Project Coordinator will manage energy efficiency applications using MS Dynamics CRM, ensuring timely responses and interactions across various functional areas. The role focuses on improving program design and processing, maintaining customer satisfaction, and participating in local marketing events.

Responsibilities

• Use MS Dynamics CRM software to progress energy efficiency applications through required milestones.
• Interact across functional areas to ensure timely responses to customers and program partners.
• Raise issues and exceptions to appropriate levels for resolution.
• Provide insights on how to improve program design and processing for better overall delivery and value.
• Understand and communicate changes in volume trends to help offset potential delays.
• Ensure outstanding customer and contractor satisfaction.
• Cross train coworkers on program requirements.
• Participate in local New Brunswick, NJ marketing events and conferences.

Requirements

• Ability to understand and follow procedures.
• Ability to quickly assess information and take appropriate actions to maintain process flow.
• Strong data entry skills and communication abilities.
• Comfort with fast-changing work priorities and multitasking.
• Business acumen including a working knowledge of invoice documents, equipment specifications, and operational functions.
• Aptitude for Microsoft Office and Microsoft Dynamics, particularly Excel.
• Attention to detail and analytical skills.
• Experience in energy efficiency programs.

Nice-to-haves

• Advanced Word skills.
• Strong Excel skills.
• Associate degree from an accredited college in a related discipline.
• Three plus years of experience supporting customer programs.
• Demonstrated success in developing and maintaining customer, client, and partner relationships with high satisfaction.
• Ability to present program details to audiences for recruitment and participation requirements.