About the position
The Energy Services Consultant at We Energies is responsible for addressing the sales and service needs of large commercial, industrial, and municipal customers. This role focuses on maximizing business opportunities through proactive and reactive engagement, ensuring customer satisfaction, and managing various service functions related to energy services.
Responsibilities
- Develop & maintain relationships with large industrial, commercial, municipal, and developers.
- Respond to customer's/contractor's requests for outages, rate evaluations, bill inquiries, and various service functions.
- Investigate methods available for improving system reliability.
- Analyze customer loads to determine proper rate application and prepare for line extension contracts.
- Work with developers, contractors, consultants, and engineering firms to establish new and expanded service.
- Coordinate installation with internal and external resources.
- Handle all follow-up with customer concerns.
- Work with solar accounts.
- Contact customers and contractors to establish curtailment and interruptible rates.
- Promote sales and service of energy conservation, fast track financing, and Interlink-computer system to monitor load and demand at customer location.
- Update and maintain database information to ensure uniform handling of customer needs and to provide complete information to WE personnel.
- Provide utilization analysis of customer loads and equipment.
- Work with project managers to prepare business proposals for project development.
- Promote and follow through on Night Aura projects.
- Assist and fill in for service managers as necessary.
- Ask for voluntary load reduction during high demands and inform large customers of service interruptions in advance.
Requirements
- Associate degree (or equivalent education) in engineering, marketing, business administration, project management, or finance.
- At least three years of customer contact experience.
- Valid driver's license and compliance with company driving requirements.
- Compliance with D.O.T. Part 199 Pipeline drug and alcohol testing requirements for some locations.
