Engagement Manager - IT Professional Services

$150,000 - $175,000/Yr

Align - Woodbridge Township, NJ

Full-time - Mid Level

Woodbridge Township, NJ

Ambulatory Health Care Services

About the position

At Align, we are seeking a Client Engagement Manager who is ready to take on a leadership role within our established and growing IT Consulting Practice. This position is a blend of billable consulting, team leadership, client relationship management, and account development. The Client Engagement Manager will be responsible for leading data center transformation programs and ensuring the success of client engagements. This role requires collaboration with leadership within our Data Center Migrations and Transformation solutions consulting practice to manage various internal business development and solution enhancement initiatives aimed at growing the line of business. In this entrepreneurial role, you will manage project teams and deliverables, foster key client relationships, and assist in resource allocation for projects. As a senior consultant, you will analyze business requirements, present related solutions, and drive the business case and financial justifications. This will involve joint account planning, partner teaming (both internal and external), on-site client interactions, engagement/solution development, and implementation support/follow-up. The Client Engagement Manager will also mentor team members, develop new tools and processes, contribute to thought leadership, and support the proposal and pre-sales process. As you grow into a more prominent leadership role within the Migrations Solution, you will help define the strategic direction of the solution, enforce standards, and assist with project resourcing. To be successful in this role, you must have experience leading Current State to Target State IT Infrastructure assessments and initiatives, as well as managing complex data center migration programs and key customer relationships. You should be resourceful, solutions-oriented, and possess the ability to develop solutions and create presentations (PPT) to influence clients' executive teams on proposed infrastructure strategies. This is a hybrid role based out of our Iselin, New Jersey office, with travel expectations of up to 30%.

Responsibilities

• Own the success of complex data center and cloud migrations programs including project oversight, management of multiple workstreams, team leadership, and client relationship management
• Support account development and growth, and the development of new services
• Perform billable IT advisory work, solution development, technical project management, and delivery
• Conduct consultative discovery of the client's business goals, objectives, and challenges and translate them into effective infrastructure solutions
• Act as an IT Infrastructure Strategic Advisor and support the entire project life cycle from pre-sales to project closeout phases
• Work as both a leader within the migrations solution and a billable resource on strategic consulting engagements
• Collaborate with subject matter experts in a matrix environment to plan, schedule, and execute projects for various-sized enterprise clients
• Manage client relationships, ensure successful project delivery, and optimize resource utilization
• Contribute to thought leadership within Migrations and help define our strategic vision
• Ensure quality control by developing and managing processes, as well as providing oversight and education
• Streamline and improve processes
• Nurture and mentor team members to improve skills and provide career paths
• Lead IT Infrastructure ‘current state' assessments and develop ‘target state' infrastructure solutions
• Drive solutions development and present cohesive visions to clients' executive teams
• Provide oversight on projects to ensure the technical vision is realized and manage project aspects as needed
• Advise clients on potential risks and manage client expectations

Requirements

• Bachelor's degree is required
• 8+ years of project management experience with a focus on data center/cloud migration, optimization, or transformation
• 2+ years of relevant IT Professional Services or IT Advisory Consulting experience
• Experience successfully leading complex Data Center Migration programs
• Advanced project management and client relationship management skills
• Experience leading IT Infrastructure ‘current state' assessments and developing ‘target state' infrastructure solutions
• Some supervisory or people management experience preferred
• Ability to understand technology and author business justification documentation and executive level presentations
• Experience in IT infrastructure re-platforming; data center migration, optimization or consolidation; IT infrastructure transformation projects with exposure to hybrid solutions, cloud, and migration methodologies; and IT operations outsourcing
• Knowledge of discovery tools and understanding the data collected to map dependencies and develop migration strategies
• In-depth experience managing complex project lifecycles from pre-sales engineering phases to project closeout
• Excellent communication and presentation skills
• Prior quality control and process improvement experience
• Estimating, pre-sales, and proposal development experience
• PMP or other project management certifications
• Cloud (AWS, Azure) or other infrastructure certifications
• Advanced MS Project, PowerPoint, Visio, and Office tools documentation skills
• ITIL and ITSM knowledge and certifications desired

Nice-to-haves

• Some supervisory or people management experience would be preferred

Benefits

• Full benefits package
• Competitive base salary in the $150K to $175K+ range
• Paid training
• Performance-based bonuses