Engagement Manager

Association of Uncrewed Vehicle Systems International - Arlington, VA

Full-time - Mid Level

Remote - Arlington, VA

About the position

The Engagement Manager will play a crucial role in enhancing relationships with AUVSI members by connecting them to relevant programs and opportunities that maximize their membership value. This position involves engaging with current members, recruiting new members, and managing chapters across the organization. The role requires a deep understanding of AUVSI's offerings and the ability to streamline operations for membership chapters, while also executing affinity programs to strengthen member value. Collaboration with marketing and client services teams is essential for success in this role.

Responsibilities

• Manage the full member lifecycle, including onboarding, renewal, and offboarding processes.
• Gather and manage member feedback on AUVSI's membership benefits, programs, and services to ensure continuous improvement.
• Stay well-informed on all AUVSI programs and services to respond to inquiries from members and prospective members.
• Manage member communications, coordinating across departments on messaging and distribution.
• Represent AUVSI at events to foster member engagement and establish strong relationships with industry.
• Partner with the Director of Industry Engagement & Marketing to create additional member outreach campaigns.
• Collaborate with the social media team to suggest, draft, and post content across social platforms.
• Develop and execute engagement strategies using AUVSI's learning and engagement platform, Aville.
• Manage AUVSI's online Career Center and conduct outreach to member organizations for additional postings.
• Contribute to membership growth strategies by providing input to the Director of Industry Engagement.
• Assist with engagement activities for Organizational members, including onboarding and engagement check-ins.
• Prepare mid-year engagement reports and conduct check-ins with members to assess their experience and help plan renewals.
• Support the Director of Industry Engagement in delivering member benefits, including organizational visibility and networking opportunities.
• Drive the onboarding process for new Organizational member designees.
• Oversee the resource responsible for managing individual membership joins and renewals, and maintain the membership database.
• Draft and manage content for Member Spotlights to highlight organizational members across AUVSI's platforms.
• Coordinate cross-department communication and manage projects related to membership engagement initiatives.
• Draft and compile a weekly communication to members, highlighting key news, events, and opportunities.
• Manage the execution of the AUVSI Affinity Program and ensure deliverables are met.
• Monitor and pursue potential new organizational members from inbound leads.
• Conduct outreach to prospective member organizations, demonstrating the value of AUVSI membership.
• Collaborate with the Director of Industry Engagement to develop and implement strategies for member acquisition.
• Track all prospect interaction in the CRM (Salesforce) for accurate reporting and follow-up.
• Attend industry events and represent AUVSI to discover prospective members.
• Serve as the primary liaison between AUVSI Headquarters and Chapter Leaders across various designated regions.
• Ensure chapter activities align with AUVSI's overall goals and support growth within local chapters.
• Provide support to Chapter Leaders by facilitating communication and offering resources.

Requirements

• 3+ years of experience in member engagement, client relations, or a similar role.
• Proven record of building and maintaining strong relationships with stakeholders, members, or clients.
• Experience managing membership chapters, programs, or affinity groups.
• Strong organizational and project management skills with the ability to prioritize and manage multiple tasks.
• Excellent verbal and written communication skills.
• Ability to think strategically and creatively to enhance member engagement and value.
• Ability to work independently as well as follow an established process.
• Understanding of how technology contributes to the world around us.
• Customer service mindset.
• Ability to work in a fast-paced environment.
• Willingness to learn.
• A positive upbeat attitude.
• Proficiency in Microsoft suite.
• Familiarity working with a CRM (experience with NetForum and Salesforce preferred).