Engineer 1, ESA - Managed Services

$55,141 - $55,141/Yr

Comcast - Denver, CO

Full-time - Entry Level

Denver, CO

Broadcasting and Content Providers

About the position

The Engineer 1, ESA - Managed Services position at Comcast Business involves remote troubleshooting of managed services equipment for Enterprise clients. This role is essential for ensuring connectivity and operational efficiency for new and existing clients, adhering to industry standards and company policies. The position requires a customer-focused approach and the ability to work collaboratively with various teams and clients.

Responsibilities

• Perform break/fix troubleshooting of managed services equipment for Comcast Business Enterprise clients.
• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
• Train and mentor supported teams.
• Collaborate with and foster relationships with internal and external customers.
• Maintain regular, consistent, and punctual attendance, with the ability to work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor's Degree in a relevant field is preferred, but a combination of coursework and experience or extensive related professional experience may be considered.
• 0-2 years of relevant work experience.

Nice-to-haves

• Customer-Focused
• Workplace Organization
• Relationship Building
• Professional Etiquette
• Technical Knowledge
• Teamwork
• Critical Thinking Problem Solving
• Professional Integrity

Benefits

• Base Pay: $26.51
• Commission eligibility for sales positions
• Bonus eligibility for non-sales positions
• Best-in-class benefits to eligible employees
• Support for physical, financial, and emotional well-being through various options and expert guidance.