Engineer I, Field Service - Baton Rouge LA

Thermo Fisher Scientific - Baton Rouge, LA

Full-time - Entry Level

Baton Rouge, LA

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific plays a crucial role in supporting customers by performing on-site installation, servicing, and repair of sophisticated equipment and systems. This position is integral to the Electron Microscopy (EM) business, which is dedicated to providing high-performance microscopy workflow solutions that enable customers to make significant discoveries and solve global challenges. The Field Service Engineer will work closely with a team of engineers who possess a diverse range of skills, including expertise in computer networks, precision mechanics, high vacuum theory, electron optics, and chemistry. This collaborative environment offers opportunities for professional growth within Field Services and across the Thermo Fisher organization. In this role, the Field Service Engineer will be responsible for assisting with the installation of complex equipment and conducting thorough testing procedures to ensure everything is functioning correctly. They will also perform scheduled maintenance visits, troubleshoot and repair equipment, and cultivate positive relationships with customers and colleagues. The position requires travel to customer sites, often on short notice, to resolve issues or support other field service personnel. Additionally, the Field Service Engineer will complete field service reports, provide training to customers on system maintenance, and offer feedback to product quality teams to enhance service delivery. The Field Service Engineer must maintain Thermo Fisher Scientific's core values and is expected to demonstrate a commitment to customer service, teamwork, and problem-solving. This position is ideal for individuals who are detail-oriented, capable of working under pressure, and possess strong interpersonal communication skills. The role also offers various company benefits, including transportation support, a company phone, a laptop, bonuses, 401k, healthcare, and an employee assistance program.

Responsibilities

• Assist/conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Assist on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various system documentation
• Provide feedback for various reports including identifying and isolating unique problems with the system
• Align with application scientists to collaborate on outstanding solutions to meet our users' challenges

Requirements

• An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1-3 years of relevant combination of skills and experience
• 1-3 years' experience or ability to learn operating, troubleshooting, repairing and calibrating sophisticated analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
• Experience with Ultra High Vacuum (UHV) a plus but not required
• Experience operating O-scopes, digital voltmeter and logical problem solving
• Required to read, write, and speak English fluently
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision
• Detail oriented, problem solver, promote team environment
• Display a high level of confidentiality for both customer and Thermo Fisher Scientific
• Literate in Windows software environments
• Basic troubleshooting skills preferred
• Ability to read and interpret schematics preferred
• Proven interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Must possess a valid driver's license and passport and travel regionally and internationally as the need arises
• May require proof of Covid-19 vaccination
• Extensive walking may be required
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Physical requirements include the ability to lift up to 50 lbs.

Nice-to-haves

• Experience with Ultra High Vacuum (UHV)
• Experience operating O-scopes, digital voltmeter and logical problem solving

Benefits

• Transportation support
• Company phone
• Company laptop
• Bonus
• 401k
• Healthcare
• Employee assistance program