Thermo Fisher Scientific
posted 3 months ago
The Field Service Engineer I position at Thermo Fisher Scientific is a critical role within the Materials and Structural Analysis Division (MSD). This position is designed for individuals who are passionate about technology and customer service, as it involves on-site installation, servicing, and repair of sophisticated electron microscopy equipment and systems. The MSD EM business is dedicated to providing high-performance microscopy workflow solutions that enable customers to make significant discoveries and enhance efficiency across various fields, including materials science, life sciences, and semiconductor industries. As a Field Service Engineer, you will be part of a dynamic team that combines expertise in computer networks, precision mechanics, high vacuum theory, and electron optics. This role not only offers the chance to work with cutting-edge technology but also provides opportunities for professional growth within the field services team and across the broader Thermo Fisher organization. You will be equipped with essential tools such as a company phone and laptop, and you will enjoy a range of benefits including bonuses, 401k, healthcare, and an employee assistance program. In this position, you will be responsible for ensuring that complex equipment is installed correctly and operates efficiently. You will conduct on-site maintenance visits, troubleshoot issues, and provide repair support to customers. Building and maintaining positive relationships with customers and colleagues is essential, as is the ability to travel frequently, often on short notice, to address customer needs. Your role will also involve training customers on system maintenance and providing valuable feedback to product quality teams to enhance service delivery and product performance.