Unclassified - Boston, MA
posted 5 months ago
About the position
Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions, growing rapidly with patented and award-winning products. Our software-as-a-service suite keeps millions of people across the United States safe, secure, and connected. The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave's software. The successful candidate should have a track record of working directly with customers while answering technical questions and resolving complex customer issues. The primary responsibilities of the Post-Sales Solutions Engineer include responding to requests for assistance in a timely manner, managing the resolution of technical and non-technical issues for Rave Mobile Safety clients, and troubleshooting a broad range of technical issues on the hardware, application, and OS levels. The role also involves the installation, migration, and upgrade of Rave products on accelerated time schedules, developing a full understanding of all Rave products, and creating and reviewing knowledge base documentation and FAQs based on issue solutions. Additionally, the engineer will conduct training on various Rave Products and Services and participate in an on-call rotation. This position requires a self-motivated developer with strong technical skills who is passionate about improving public safety, innovative technology, and creating great software. The ideal candidate will have experience in enterprise software support in a client-facing role and possess excellent investigative and debugging skills, problem-solving abilities, and communication skills. A BA/BS degree in a technical field is preferred, along with knowledge of programming languages, relational databases, and web technologies.
Responsibilities
- Responding to requests for assistance in a timely manner
- Managing resolution of technical and non-technical issues for Rave Mobile Safety clients
- Troubleshooting a broad range of technical issues on the hardware, application, and OS levels
- Installation, migration and upgrade of Rave products on accelerated time schedules
- Developing a full understanding of all Rave products
- Creating and reviewing knowledge base documentation and FAQs based on issue solutions
- Conducting training on various Rave Products and Services
- Participation in on-call rotation
Requirements
- 2+ years in enterprise software support in a client-facing role
- Knowledge of one or more programming languages (Java, C++, Ruby)
- Knowledge of relational databases (SQL Server, Oracle, MySQL)
- Knowledge of web services/web technology (HTML, CSS, XML, JSON)
- Ability to work independently and collaboratively as needed
- Excellent investigative and debugging skills
- Excellent problem solving skills
- Verbal and written communication skills
- Ability to work under strict deadlines and interact with customers of varying experience levels
- Demonstrated ability to research and resolve problems using a variety of tools
- BA/BS degree required (CS/MIS or technical field preferred)
Nice-to-haves
- Basic Understanding of SMS networks and mobile applications
- Working knowledge of Apache Tomcat
- Experience with emergency notification or public safety systems support
- Command line / Bash scripting
- Experience administering and configuring Salesforce
- Vendor maintenance experience
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
