Unclassified - Boston, MA
posted 4 months ago
Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions, growing rapidly with patented and award-winning products. Our software-as-a-service suite keeps millions of people across the United States safe, secure, and connected. The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave's software. The successful candidate should have a track record of working directly with customers while answering technical questions and resolving complex customer issues. The primary responsibilities of the Post-Sales Solutions Engineer include responding to requests for assistance in a timely manner, managing the resolution of technical and non-technical issues for Rave Mobile Safety clients, and troubleshooting a broad range of technical issues on the hardware, application, and OS levels. The role also involves the installation, migration, and upgrade of Rave products on accelerated time schedules, developing a full understanding of all Rave products, and creating and reviewing knowledge base documentation and FAQs based on issue solutions. Additionally, the engineer will conduct training on various Rave Products and Services and participate in an on-call rotation. This position requires a self-motivated developer with strong technical skills who is passionate about improving public safety, innovative technology, and creating great software. The ideal candidate will have experience in enterprise software support in a client-facing role and possess excellent investigative and debugging skills, problem-solving abilities, and communication skills. A BA/BS degree in a technical field is preferred, along with knowledge of programming languages, relational databases, and web technologies.