Thermo Fisher Scientific - Chicago, IL
posted 3 months ago
When you're part of Thermo Fisher Scientific, you'll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. As the primary regional field service engineer, ensure customer needs are met applying appropriate resources. Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order. Conduct on-site scheduled planned maintenance visits. Provide troubleshooting and repair support for customers and other field service personnel. Cultivate and develop positive working relationships with customers, system users and company personnel. Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region. Proactively seek out additional learning opportunities both inside and outside of the region. Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge. Travel, often on short notice, to customer sites to resolve problems or support other field service personnel. Complete and submit field service reports. Be able to perform Preventative Maintenance on assigned tools. Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions. Provide training for customers and users on system maintenance. Make yourself available to train and mentor new field service engineers. Provide feedback to product quality teams. Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation. Provide recommendations for various reports including identifying and isolating unique problems with system.