Thermo Fisher Scientific - Saint Louis, MO
posted 3 months ago
The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is a pivotal role that involves the on-site installation, servicing, and repair of complex electron microscopy equipment and systems. This position is essential for ensuring that customers can effectively utilize their microscopy tools, which are critical for advancing research and development in various fields such as materials science, life sciences, and semiconductor technology. The engineer will be responsible for investigating and improving the operational quality of systems including Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Small/Large Dual Beam (SDB/LDB) systems. This role not only requires technical expertise but also the ability to instruct customers on the operation and maintenance of these systems, serving as a liaison between the company and the customer on both administrative and technical matters. In addition to installation and repair tasks, the Field Service Engineer will conduct scheduled maintenance visits, troubleshoot issues, and provide repair support to customers and other field service personnel. Building and maintaining positive relationships with customers is crucial, as is the ability to work collaboratively with colleagues to solve complex problems. The role also includes completing field service reports, performing preventive maintenance tasks, and providing training to customers on system maintenance. Engineers in this position will have the opportunity to grow within the Field Services team and across the broader Thermo Fisher organization, supported by various company benefits including transportation support, a company phone, and a laptop. The position requires a proactive approach to problem-solving and a commitment to maintaining Thermo Fisher Scientific's core values. Engineers will also be expected to provide feedback to product quality teams and contribute to the documentation and reporting processes related to system performance and customer interactions. This role is ideal for individuals who are detail-oriented, possess strong interpersonal skills, and are capable of working under pressure while making informed decisions with minimal supervision.