Life Technologies
posted about 2 months ago
Full-time - Mid Level
Miscellaneous Manufacturing
About the position
The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) at Thermo Fisher Scientific is responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment. This role involves troubleshooting, conducting maintenance, and providing training to customers, while also acting as a liaison between the company and its clients. The position offers opportunities for professional growth within the field services and across the organization.
Responsibilities
- Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Successfully complete technical training, as required
- Complete and submit field service reports on assigned tools
- Perform Preventive Maintenance tasks
- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
- Provide training for customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating unique problems with system
- Act as a subject expert and resource for training
- Align with application scientists to collaborate on outstanding solutions to meet our users challenges
Requirements
- University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience
- 4-5 years' experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
- Experience with Ultra High Vacuum (UHV) is a plus but not required
- Ability to read, write, and speak English fluently
- Demonstrated ability to work under pressure and make decisions with minimal direct supervision
- Detail-oriented with strong problem-solving skills
- Ability to maintain confidentiality for both customer and Thermo Fisher Scientific
- Literate in Windows software environments
- Thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems
- Ability to read and interpret schematics
- Strong interpersonal communication and teamwork skills
- Proven ability to troubleshoot complex systems and subsystems down to component level
- Familiarity with UHV phenomenon and technology
- Valid driver's license and passport for regional and international travel
Nice-to-haves
- Experience operating O-scopes, digital voltmeter and logical problem solving
Benefits
- Transportation support
- Company phone
- Company laptop
- Bonus
- 401k
- Healthcare
- Employee assistance program
