Engineer II, Field Service (SEM/TEM/FIB) - Raleigh NC

Thermo Fisher Scientific - Wilmington, NC

Full-time - Mid Level

Wilmington, NC

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment and systems. This role involves troubleshooting, conducting maintenance, and providing training to customers, while also serving as a liaison between the company and its clients. The position offers opportunities for professional growth within Field Services and across the organization, along with various company benefits.

Responsibilities

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training, as required
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges

Requirements

• University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience
• 4-5 years' experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
• Experience with Ultra High Vacuum (UHV) a plus but not required
• Experience operating O-scopes, digital voltmeter and logical problem solving
• Required to read, write, and speak English fluently
• Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision
• Demonstrated ability to be detail oriented, problem solver, promote team environment
• Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific
• Literate in Windows software environments
• Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems
• Ability to read and interpret schematics
• Ability to partner effectively with customers
• Strong interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Proven ability to troubleshoot complex systems and subsystems down to component level
• Familiar with UHV phenomenon and technology
• Must possess a valid driver's license and passport and travel regionally and internationally as the need arises

Nice-to-haves

• Experience with Ultra High Vacuum (UHV)
• Experience operating O-scopes, digital voltmeter and logical problem solving

Benefits

• Transportation support
• Company phone
• Company laptop
• Bonus
• 401k
• Healthcare
• Employee assistance program