Engineer II, Field Service

$65,998 - $88,005/Yr

Thermo Fisher Scientific

Full-time - Entry Level

Remote

Computer and Electronic Product Manufacturing

About the position

The Engineer II, Field Service position at Thermo Fisher Scientific involves providing critical on-site instrument services at customer locations, primarily in the San Diego area and Southern California region. The role focuses on managing field service support and customer relationships, performing repairs, preventative maintenance, installation, and compliance services on laboratory equipment. The ideal candidate will be customer-focused and dedicated to improving service operations efficiency while advocating for Thermo Fisher Scientific.

Responsibilities

• Perform on-site repair, maintenance, calibration, and installation of general laboratory equipment products such as incubators, centrifuges, ultra-low temp freezers, and washers.
• Work in conjunction with the scheduling department to meet customer needs.
• Provide on-site training related to system service, maintenance, and basic operation.
• Arrange travel accommodations and submit expense reports on time.
• Maintain spare parts inventory.
• Maintain open communication with local and internal teams to improve service delivery.
• Document all reasonable actions regarding the scope of work on time.
• Act as a communication link between the customer and the company to ensure effective service.

Requirements

• Associate's Degree in Engineering or Bio-Medical Engineering highly desired or High School Diploma required with previous equivalent experience.
• Bachelor of Science in Engineering or Bio-Medical Engineering preferred.
• Accredited trade school certification in HVAC/R or as an Electronic Technician preferred.
• Prior experience and familiarity with refrigeration systems are highly preferred with EPA Certification.
• Detailed knowledge of test equipment such as multi-meters, pressure sensors, and mass flow controllers is required.
• Proven organizational skills with the ability to prioritize multiple tasks.
• Strong communication skills and a customer-focused approach to deliver excellent service.
• Ability to operate computers, smartphones, and related software efficiently.
• Ability to work independently diagnosing and fixing issues using schematics, diagrams, and service manuals.

Nice-to-haves

• Experience in a laboratory setting.
• Familiarity with hazardous materials handling.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.