Engineer II, Field Service

$65,998 - $88,005/Yr

Thermo Fisher Scientific - Carlsbad, CA

Full-time - Entry Level

Carlsbad, CA

Computer and Electronic Product Manufacturing

About the position

As a Field Service Engineer at Thermo Fisher Scientific, you will be responsible for providing on-site instrument services, including repair, maintenance, calibration, and installation of laboratory equipment. This role is critical in enhancing customer experience and service operations efficiency, primarily within the San Diego area and Southern California region. You will manage customer relationships, maintain spare parts inventory, and ensure effective communication between customers and the company.

Responsibilities

• Perform on-site repair, maintenance, calibration, and installation of general laboratory equipment products such as incubators, centrifuges, ultra-low temp freezers, and washers.
• Work in conjunction with the scheduling department to meet customer needs.
• Provide on-site training related to system service, maintenance, and basic operation.
• Arrange travel accommodations and submit expense reports on time.
• Maintain spare parts inventory.
• Document all reasonable actions regarding the scope of work on time.
• Provide a communication link between the customer and the company to ensure effective service.

Requirements

• Associate's Degree in Engineering or Bio-Medical Engineering highly desired or High School Diploma required with previous equivalent experience.
• Bachelor of Science in Engineering or Bio-Medical Engineering preferred.
• Accredited trade school certification in HVAC/R or Electronic Technician preferred.
• Prior experience and familiarity with refrigeration systems are highly preferred with EPA Certification.
• Detailed knowledge of test equipment such as multi-meters, pressure sensors, and mass flow controllers is required.
• Strong communication skills and customer focus to deliver excellent customer service.
• Ability to operate computers, smartphones, and related software efficiently.
• Ability to work independently diagnosing and fixing issues using schematics, diagrams, service manuals, and other user documentation.

Nice-to-haves

• Experience in a laboratory setting.
• Proven organizational skills with the ability to prioritize multiple tasks.
• Strong problem-solving skills and a willingness to learn.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.