Engineer II (Nashville, TN)

$55,000 - $65,000/Yr

Fit&Co Solutions - Nashville, TN

Full-time - Mid Level

Nashville, TN

Professional, Scientific, and Technical Services

About the position

The Engineer II position in Nashville, TN, is a hybrid role focused on providing technical consultation and support to clients across various industries. The role emphasizes performance, collaboration, and customer service, with engineers working on diverse projects to enhance client profitability and satisfaction. The position requires strong engineering skills, problem-solving abilities, and effective communication with both technical and non-technical stakeholders.

Responsibilities

• Streamline clients through consultation and strategic technology planning to maintain client profitability.
• Expand existing relationships through proactive engineering consulting and problem-solving to generate new revenue.
• Clearly and succinctly consult on all technical levels with decision makers.
• Deliver Best in Class customer service to uphold a raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide technology consultation, leadership, and guidance to clients in multiple industries.
• Develop technology roadmap based on business goals.
• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems, and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with the team.
• Provide desk engineer services.
• Perform sales engineering by designing solutions and technology business plans for clients.
• Perform vCIO tasks for assigned clients.
• Perform other duties as assigned.

Requirements

• Proven track record of performance against goals year over year.
• Excellent high-level engineering skills.
• Customer-oriented with solid business acumen and excellent communication skills.
• Knowledge of IT best practices and ability to use best judgment to service clients' needs.
• Ability to effectively communicate both orally and in writing with all levels of internal and external professionals, especially those with non-technical understanding.
• Adaptability in various business cultures and environments.
• Strong relationship-building skills with customers and business partners.
• Experience with virtualization technologies (VMWare, Hyper-V, Citrix, etc.).
• Proficiency in Windows Server (2008, 2012, 2016, 2019) and Windows Client Operating Systems (Windows 7, 10).
• Experience with cloud solutions (Azure, AWS) and Active Directory.
• Desktop support and user support experience.
• PSA or RMM experience.
• Certifications: MCSA, MCP, A+, Network+, CCNA, Security+, VCP (recent certification or recertification).

Benefits

• Industry leading salary based on experience.
• Generous benefits including health, dental, and vision insurance.