Engineer II-Network Operations

$63,400 - $83,200/Yr

Windstream

Full-time - Mid Level

11-50 employees

Telecommunications

About the position

The Engineer II in Network Operations at Windstream is a vital technical role focused on maintaining and enhancing the integrity and reliability of power and environmental telemetry systems across the national network. This position involves diagnosing and resolving complex issues within the core network's infrastructure, particularly related to power and environmental controls. The role requires collaboration with various teams to implement cutting-edge telemetry technologies and methods, ensuring operational excellence and resilience in Windstream's network operations.

Responsibilities

• Ensure comprehensive coverage and functionality of power and environmental alarm telemetry across Kinetic's Core network.
• Regularly assess and upgrade telemetry systems and procedures to enhance network reliability and efficiency.
• Utilize advanced analytical skills to identify, investigate, and resolve issues impacting the network's core infrastructure, including facilities, power, and environmental controls.
• Implement corrective actions and strategies to prevent recurrence of issues.
• Work closely with various engineering departments, field operations, and NOC teams to coordinate efforts aimed at maintaining and improving network reliability.
• Act as a technical liaison between the power and environmental NOC and other organizational units to ensure a cohesive operational strategy.
• Provide critical support during high-profile outages or hazardous conditions, ensuring rapid response and resolution to maintain network integrity and safety.
• Stay informed on the latest industry technologies and trends related to network power and environmental controls.
• Evaluate and recommend new telemetry methods and technologies for adoption, aiming to future-proof Windstream's network against evolving challenges.
• Maintain accurate and detailed records of telemetry performance, issue resolution activities, and system upgrades.
• Prepare and present reports to management and stakeholders on telemetry system status, improvements, and challenges.
• Participate in training sessions and workshops to enhance personal technical skills and knowledge with team members.
• Contribute to the development of training materials and procedures for the power and environmental NOC.

Requirements

• College degree in Engineering or a related field and 2-4 years professional level experience; or 6+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.
• Thorough understanding of AC and DC power plants and HVAC systems.
• Familiarity with a variety of network hardware and software platforms, with the ability to quickly learn and adapt to new technologies.
• Proficiency in the tools and technologies used for monitoring and managing power and environmental conditions within a network operations center.
• Deep understanding of transport, IP, and voice networks, including protocols, configuration, and troubleshooting.
• Advanced ability to analyze complex network issues, including those related to power and environmental factors, and devise effective solutions.
• Understanding of industry standards and regulatory requirements affecting network operations, power systems, and environmental controls.

Nice-to-haves

• Experience in installing, provisioning, and maintaining transport, IP, and voice networks.
• Strong interpersonal skills, with an emphasis on building productive relationships across diverse technical and operational teams.
• Excellent verbal and written communication skills, capable of explaining complex technical issues clearly and concisely to a variety of audiences.
• Initiative in identifying potential issues or improvements within network operations, with a focus on prevention and continuous improvement.
• Meticulous attention to detail in monitoring network performance, identifying discrepancies, and implementing precise solutions.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance