Engineer III, Field Service SEM/TEM/FIB - Hillsboro OR

Thermo Fisher Scientific - Hillsboro, OR

Full-time - Mid Level

Hillsboro, OR

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific plays a crucial role in supporting customers by performing on-site installation, servicing, and repair of complex electron microscopy equipment and systems. This position is integral to ensuring that customers can effectively utilize high-performance microscopy workflow solutions that provide critical insights at micro-, nano-, and picometer scales. The engineer will be responsible for investigating and improving the operational quality of systems such as Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Small/Large Dual Beam (SDB/LDB). This role requires a strong technical background and the ability to instruct customers on the operation and maintenance of these sophisticated systems. In addition to technical responsibilities, the Field Service Engineer serves as a liaison between the company and customers, addressing both administrative and technical matters related to assigned projects. The position involves conducting scheduled maintenance visits, troubleshooting and repairing equipment, and cultivating positive relationships with customers and colleagues. The engineer will also be expected to complete technical training, submit field service reports, and provide training for customers on system maintenance. This role offers opportunities for professional growth within Field Services and across the Thermo Fisher organization, supported by various company benefits including transportation support, healthcare, and a 401k plan. The work environment is dynamic and may involve working with hazardous materials, requiring adherence to safety standards and the use of personal protective equipment (PPE). The engineer must be able to lift up to 40 lbs and may need to travel up to 25% of the time, often on short notice, to customer sites to resolve issues or support other field service personnel. This position is essential for ensuring that Thermo Fisher Scientific's electron microscopy systems operate at peak performance, ultimately contributing to the advancement of scientific discovery.

Responsibilities

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training, as required
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges

Requirements

• University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience
• 4-5 years' experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
• Experience with Ultra High Vacuum (UHV) a plus but not required
• Experience operating O-scopes, digital voltmeter and logical problem solving
• Required to read, write, and speak English fluently
• Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision
• Demonstrated ability to be detail oriented, problem solver, promote team environment
• Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific
• Literate in Windows software environments
• Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems
• Ability to read and interpret schematics
• Ability to partner effectively with customers
• Strong interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Proven ability to troubleshoot complex systems and subsystems down to component level
• Familiar with UHV phenomenon and technology
• Must possess a valid driver's license and passport and travel regionally and internationally as the need arises

Nice-to-haves

• Experience with Ultra High Vacuum (UHV) systems
• Experience operating O-scopes and digital voltmeters

Benefits

• Transportation support
• Company phone
• Company laptop
• Bonus
• 401k
• Healthcare
• Employee assistance program