Life Technologies
posted 3 months ago
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific plays a crucial role in ensuring the successful installation, servicing, and repair of complex electron microscopy equipment and systems. This position is integral to the MSD EM business, which is dedicated to providing high-performance microscopy solutions that enable customers to make significant discoveries in various fields, including materials science, life sciences, and semiconductor technology. The engineer will be responsible for on-site installations, conducting maintenance visits, and providing diagnostic and repair support to customers. This role not only requires technical expertise but also emphasizes the importance of building strong relationships with customers and collaborating with colleagues to ensure customer satisfaction and operational excellence. As a Field Service Engineer, you will be expected to conduct thorough testing procedures to ensure that all equipment is functioning correctly and to provide training to customers on system maintenance. You will also be responsible for completing field service reports and maintaining documentation related to the systems you work on. The position offers opportunities for professional growth within the field services team and across the broader Thermo Fisher organization. You will have access to various company benefits, including transportation support, a company phone, and a laptop, as well as healthcare and retirement plans. The role requires a proactive approach to learning and problem-solving, as you will often need to travel to customer sites on short notice to address urgent issues. You will be expected to maintain the company's core values and contribute to a positive work environment while ensuring that customer needs are met efficiently and effectively.