Engineer III, Field Service

Life Technologies

Full-time - Mid Level

Remote

10,001+ employees

Miscellaneous Manufacturing

About the position

The Field Service Engineer position at Thermo Fisher Scientific involves on-site installation, servicing, and repair of sophisticated microscopy equipment. This role is crucial in supporting customers in various sectors, including materials science and life sciences, by ensuring the functionality and maintenance of high-performance analysis tools. The engineer will also provide training to customers and act as a liaison for technical matters, contributing to the company's mission of enabling breakthroughs in scientific discovery.

Responsibilities

• Conduct on-site installation of microscopy equipment and follow testing procedures to ensure accurate functionality.
• Perform scheduled planned maintenance visits for customers.
• Provide repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers and company personnel.
• Complete technical training as needed.
• Travel to customer sites, often on short notice, to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Perform preventive maintenance on assigned tools.
• Partner with colleagues to acquire technical knowledge to problem-solve systems solutions.
• Provide training for customers and users on system maintenance.
• Update and correct various Thermo Fisher system documentation as needed.
• Provide feedback for various reports, including identifying and isolating problems with systems.

Requirements

• Bachelor's degree preferred or equivalent experience in electronic systems.
• Minimum of 5 years of hands-on technical experience installing, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
• Detailed understanding and extensive experience solving ultra-high vacuum and high voltage systems.
• Excellent interpersonal communication skills; proficiency in English.
• Ability to resolve sophisticated systems and subsystems down to component level.
• Literate in MS DOS and Windows software environments.
• Able to read and interpret schematics.
• Physical ability to lift up to 50 lbs.
• Possess a valid driver's license and valid passport.

Nice-to-haves

• Experience in customer service roles within technical fields.
• Familiarity with government laboratory protocols.

Benefits

• Career development support
• Health insurance
• 401k retirement plan
• Paid time off
• Flexible work schedule