Engineer III, Network and Telephony

$34,050 - $59,030/Yr

Invitation Homes - Dallas, TX

Full-time

Dallas, TX

1,001-5,000 employees

Real Estate

About the position

As a Customer Service Representative - Field Services at Invitation Homes, you will provide essential administrative support and customer service to residents and partners in a dynamic environment. Your role will involve monitoring maintenance requests, managing technician schedules, and serving as the primary contact for maintenance-related concerns, ensuring efficient operations and high-quality resident experiences.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serve as the first point of contact for maintenance-related resident concerns and collaborate with internal teams to ensure appropriate corrective action.
• Review and approve/decline work order proposals, verifying proper scope, documentation, and pricing.
• Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal.
• Perform other duties as assigned.

Requirements

• High school Diploma or GED
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Benefits

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Awesome work environment with casual dress
• Team events and gatherings