Engineer - Industrial IoT

LTIMindtree - Ny, NY

Full-time - Entry Level

Ny, NY

Professional, Scientific, and Technical Services

About the position

This opportunity is with Mindtree Ltd for the position of Deskside engineer. This position is part of the International IT support team based in XXXXXX supporting first and second level IT technical support for the local and other Client locations worldwide. The individual will provide support via Helpdesk ticket, email, phone, intranet, and deskside support depending on the issue reported.

Responsibilities

• Prioritize, diagnose, and resolve computer problems and requests from users in a timely manner.
• Accurately record requests from users into the ITSM system.
• Install, configure, and troubleshoot hardware including desktops, laptops, peripherals, network, and server equipment.
• Install software packages including operating systems, desktop software, and custom applications.
• Provide support for networking and application issues; escalate complex and unresolved problems to the appropriate groups.
• Record, track, and maintain regional IT asset inventory in the asset management system.
• Provide training to users related to desktop products.
• Liaise with external service and support technicians.
• Participate in local and Worldwide IT projects and office expansion projects.

Requirements

• Hands-on experience in managing an environment consisting of Windows 7 and Windows 10.
• Hands-on expertise in configuring and imaging Windows machines.
• Must have expertise in installing and configuring O365 in a Windows environment.
• Expert in LAN, WAN, and similar technologies.
• Hands-on experience in managing enterprise Wi-Fi and corporate VPNs.
• Knowledge of IP subnets and routing will be an added advantage.
• Hands-on experience in managing users, groups, and computers in Active Directory.
• Expert in understanding and resolving GPO related issues for Windows.
• Knowledge about SSO and MFA technologies used for web-based SaaS applications (e.g., OKTA).
• A technical college education with three to seven years work experience in the field of IT support.
• In-depth knowledge of Desktop Operating systems.
• In-depth knowledge of standard desktop software including Microsoft Office and Unified Communications products.
• Good understanding of Software developer environment and Development tools.
• Knowledge of IT hardware components.
• Knowledge of client build technologies and software distribution.
• Working knowledge of Remote Working and Mobile Computing.
• Working knowledge of Windows Active Directory Users and Computers.
• Knowledge of Audio Video equipment in combination with communication tools in a conference environment.

Nice-to-haves

• IT certifications like MCSA, A+, RHCE, or ITIL will be a plus.
• Detailed knowledge of ITIL framework.
• Any technical certification would be an added advantage.