Engineer, Power & Cabinets Application

CommScope - Richardson, TX

Full-time - Mid Level

Richardson, TX

Electrical Equipment, Appliance, and Component Manufacturing

About the position

In our ‘always on' world, we believe it's essential to have a genuine connection with the work you do. We are looking for extraordinarily hardworking and forward-thinking individuals to join our global multi-cultural team dedicated to delivering industry-leading performance through outstanding talent, a culture of innovation, and collaboration. This is an opportunity you won't want to miss! Due to growth and customer demand, we are currently recruiting for a Product Line Management Application Engineer within our Power and Cabinet Solutions Team. This role can be based in the Richardson/Dallas, TX area or anywhere in the Western U.S., with the ideal candidate being located close to a major airport in the continental United States. As a member of our Power and Cabinet Product Management Team, you will provide pre and post-sales technical support to customers for our portfolio of Power & Cabinet solutions. Your responsibilities will include supporting customers throughout the solution adoption and deployment process to ensure successful implementation into customer networks. This position encompasses a variety of tasks, including developing product training materials, conducting training sessions with customers, managing customer trials of solutions, troubleshooting issues in the field, and collaborating with the sales team on product forecasts. You will also evaluate competitive product solutions to ensure our offerings remain industry-leading. The ideal candidate will possess experience and knowledge of Cabinets & DC Power systems, along with the technical abilities to serve as a trusted advisor to Equipment Engineers and Installation Contractors across customer markets. Strong soft skills are essential to support pre-sales activities at the CTO, Director, and Equipment Engineering levels. Teamwork is crucial, as you will provide feedback and recommendations on new product development and enhancements to existing products. Proficiency in effectively communicating and conveying information to Installers, Customers, Engineers, and the PLM team is vital to ensure clear understanding and successful outcomes.

Responsibilities

• Provide pre and post-sales technical support to customers for Power & Cabinet solutions.
• Develop product training materials and conduct training sessions with customers.
• Manage customer trials of solutions and troubleshoot issues in the field.
• Collaborate with the sales team on developing product forecasts.
• Evaluate competitive product solutions to maintain industry leadership.

Requirements

• High School Diploma.
• 3 or more years' experience in Field Application Engineering or a similar role.
• Solid communication skills, including writing skills and fluency.
• Presentation skills to support customer-facing meetings and trainings.
• Skilled at planning and attention to detail.
• Ability to effectively work within a team environment.
• Ability to perform field work.

Nice-to-haves

• Technical ability to review alarm history reports and diagnose issues.
• Skilled at delivering effective communications across large internal and external teams.
• Understanding of Cabinets & DC Power Systems.
• Ability to identify problems and vulnerabilities with products and provide recommendations for improvements.
• Experience with cell site field installation work.
• Bachelor's Degree in a related area.

Benefits

• Paid vacation
• Medical, dental, and vision plans
• Life and accidental death insurance
• 401(k) plan
• Participation in the Company's Annual Incentive Plan