American Express - Phoenix, AZ
posted 3 months ago
As an Engineer in Runtime/Application Support at American Express, you will play a pivotal role in ensuring the reliability and performance of critical business applications. This position is designed for individuals who are passionate about technology and are eager to contribute to a team that values innovation and collaboration. You will be part of a diverse tech team where you can architect, code, and ship software that enhances our customers' digital experiences. Your contributions will be recognized, and you will have the opportunity to grow your career in a supportive environment that encourages continuous learning and professional development. In this role, you will provide hands-on support for the runtime operation of applications, ensuring high availability and performance. You will collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks and system failures. Your responsibilities will also include designing and implementing monitoring, alerting, and logging solutions to proactively identify potential runtime issues. You will participate in incident response and root cause analysis efforts, contributing to the stability and resilience of applications. You will work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle. Additionally, you will contribute to the development and maintenance of runtime automation and tooling to streamline operational processes. Mentoring your peers and fostering a culture of continuous improvement will be key aspects of your role, as will driving automation and ensuring that automated test scripts are completed for new features. Your good attitude, communication skills, and willingness to learn will be essential as you bring innovative ideas to life and challenge the status quo.