Engineer/Sr Engineer, IT Radio Communications

American Airlines Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

As a member of the Radio Communications Team within the Integrated Operations Division at American Airlines, you will play a crucial role in supporting the communication infrastructure that is vital for the enterprise's voice and telephony systems, UHF and VHF radio communications, Avtec consoles, VOIP systems, and conference systems across all domestic and international stations. This position requires a proactive approach to planning, directing, and coordinating activities for multiple projects in a fast-paced Integrated Operations Center environment. You will be responsible for responding to system trouble tickets, identifying root causes, and developing strategies for deploying and maintaining the Avtec (VOIP Dispatch System) architecture and user interface design. In this role, you will coordinate with management to design, engineer, and deploy reliable updates and configuration changes to support operational needs, including desk moves, screen designs, and contact creation and mapping. You will manage system configurations and access, analyze system operations, and recommend enhancements to improve overall performance. Additionally, you will create system reference guides, training materials, and process diagrams to support communication and response processes. Your responsibilities will also include assisting with future technology projects to ensure that American Airlines remains an industry leader in communication technology and airline operations. You will need to research and familiarize yourself with company and federal regulations to ensure compliance, and you will assume a technical role in problem resolution and root cause analysis, providing actionable after-incident analysis to log and remediate issues effectively. This position requires up to 35% travel and 24/7 support, including on-call responsibilities, making it essential to be adaptable and responsive to the dynamic needs of the organization.

Responsibilities

• Supports communication infrastructure for the enterprise's voice and telephony, UHF radio, VHF radio, Avtec consoles, VOIP Systems, conference, and other communications systems at all American Airlines domestic and international stations
• Responds to system trouble tickets, solve, and identify the root cause
• Develops the strategy for defining, deploying, and maintaining Avtec (VOIP Dispatch System) architecture and user interface design
• Coordinates with management to design, engineer, and deploy reliable Avtec updates and configuration changes to support the needs of the operation to include desk moves, screen designs, and contact creation and mapping
• Manages system configurations, systems access, and analyzes and recommends enhancements to improve system operations
• Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams
• Supports communication and response process by responding to users on system issues, maintenance and system status, and advising and escalating on any prolonged or major issues
• Assists with future technology projects to ensure AA continues to be an industry leader in all communication technology changes and airline operations
• Researches and familiarizes with company and Federal regulations to ensure system compliance
• Assumes technical a role in problem resolution and root cause analysis, and provides actionable after-incident analysis to ensure root cause issues are logged and remediated.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of experience as a systems or infrastructure engineer or administrator or communications engineer
• Ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• Knowledge of IT business operations, systems requirements, and processes
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)
• Provides on-going support for existing systems
• 3+ year experience Radio - VOIP systems skills and certifications
• Windows Operating Systems/ Server Operating Systems
• Experience with VoIP networking and technical proficiency in LAN/WAN architectures
• Experience with current best practices in IT standards, principles, and security practices.

Nice-to-haves

• Master's degree in related field
• 5+ years of experience as a systems or infrastructure engineer or administrator or communications engineer
• Airline industry experience
• IT Network Experience a must
• Radio Communications Experience (Motorola, Jotron, Others) for both UHF- VHF systems and their integrations from Code Building, engineering solutions, to implementing infrastructure
• VOIP Communications experience (Dispatch, telephony, Console Systems such as Avtec)

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits from day one, including virtual doctor visits and flexible spending accounts.
• Wellness Programs: Resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.