Engineering Academy Program Manager

$173,000 - $173,000/Yr

Citizens Bank - Providence, RI

Full-time - Mid Level

Providence, RI

Credit Intermediation and Related Activities

About the position

The Engineering Program Manager will oversee the delivery of the NeXt Gen Learning strategy for Enterprise Technology and Security at Citizens. This role focuses on managing engineering academies that empower colleagues to build and refresh their skills in a rapidly evolving technological landscape. The position requires collaboration with business leaders and HR partners to ensure development needs are met, while also assessing the effectiveness of learning programs and evolving them to meet future demands.

Responsibilities

• Build relationships with key stakeholders and collaborate within and across Enterprise Technology & Security to align initiatives.
• Maintain an understanding of specific technology and security industry trends, guidelines, or standards that may arise, and share relevant insights with stakeholders.
• Set objectives, deliver programs, and measure the results and impact of development initiatives in the business.
• Ability to take concepts from ideation to execution quickly.
• Design courses, workshops and more that help our colleagues advance their skills and knowledge, while accounting for a colleague base with diverse background and experiences.
• Drive alignment among individual, business unit and corporate objectives by delivering meaningful business solutions, based on comprehensive data review and analysis.

Requirements

• Experience assessing, developing, and delivering learning strategies and programs.
• Demonstrated experience building partnerships and working in a matrix operating model.
• Experience driving learning solutions that support transformational change and business strategy.
• Critical thinking with demonstrated ability to anticipate future needs, analyze processes end-to-end, and break down complex issues into manageable components.
• Strong business acumen with exceptional relationship management skills.
• Superior communication, presentation, and facilitation skills.
• Self-starter with the ability to operate independently in a sometimes-ambiguous environment.
• Strategic thinker with ability to pivot and switch to tactical execution quickly.

Nice-to-haves

• Understanding or prior experience working through Agile transformation and Client Integrations would be a plus.
• Experience in Program, Project, and Process Management, SDLC (Waterfall, Agile, Scrum) preferred.
• Prior experience working in Technology or Cyber Security and Delivery preferred.
• Visionary - big picture thinker, creative, innovative to help reimagine the possible.
• Prior experience designing/implementing development programs for Technology and Security organizations/teams preferred.

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory requirements.