Engineering and Technical Service Manager

$80,000 - $110,000/Yr

Midwest Combustion Solutions - Wichita, KS

Full-time - Mid Level

Wichita, KS

Chemical Manufacturing

About the position

The Engineering and Technical Service Manager at Midwest Combustion Solutions is responsible for leading the service engineering team, ensuring high-quality service delivery, managing technical support operations, and providing training and development for new talent. This role combines technical expertise with leadership skills to drive business growth and enhance customer satisfaction through innovative engineering solutions.

Responsibilities

• Lead the service engineering team to ensure timely and effective delivery of services to customers.
• Develop and maintain service standards and procedures to ensure high-quality service delivery.
• Monitor customer satisfaction levels and implement strategies to address any issues or concerns.
• Collaborate with the technical support team to resolve complex customer issues and escalations.
• Identify opportunities to enhance service offerings and improve customer experience.
• Provide technical guidance and support to the engineering team, ensuring alignment with industry best practices and standards.
• Stay updated on the latest engineering trends, technologies, and methodologies, and incorporate them into our service offerings.
• Conduct technical training sessions for team members to enhance their skills and knowledge.
• Drive innovation and continuous improvement initiatives to optimize service delivery processes.
• Act as a technical advisor to customers, providing expert guidance and solutions to meet their engineering needs.
• Recruit, train, and mentor service engineers to ensure a high-performing team.
• Provide ongoing coaching and feedback to team members to support their professional development.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
• Set clear expectations and goals for team members and conduct regular performance evaluations.
• Build and maintain strong relationships with key customers and stakeholders.
• Understand customer engineering requirements and provide customized solutions to meet their business objectives.
• Act as a trusted technical advisor to customers, providing expert guidance throughout the service process.
• Proactively identify opportunities for upselling and cross-selling additional engineering products and services.
• Address customer inquiries, complaints, and technical issues in a timely and professional manner.

Requirements

• Proven track record of success in technical leadership and service management roles.
• Strong technical background with a deep understanding of engineering principles and applications.
• Excellent leadership and managerial skills, with the ability to motivate and inspire team members.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Strategic thinker with the ability to develop and execute technical strategies to achieve business objectives.
• Results-oriented mindset with a focus on delivering high-quality technical solutions and exceeding customer expectations.
• Ability to thrive in a fast-paced and dynamic environment, with a high level of resilience and adaptability.
• Strong problem-solving skills and the ability to make sound technical decisions under pressure.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) matching
• Opportunities for advancement
• Relocation bonus
• Training & development