Engineering Excellence Intern

About the position

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us. If you want to make work, work better, we want you.

Responsibilities

• Assist in maintaining dashboards and reports to track engineering OKRs and performance metrics, such as development velocity, quality, and process adherence.
• Support data analysis efforts to identify trends and insights that inform decision-making.
• Product manage Engineering Metrics Dashboard, including defining requirements and working with engineers to develop.
• Help prepare presentations and reports to communicate findings to stakeholders.
• Contribute to projects focused on improving engineering experience and tools (e.g., innovation programs, AI adoption and enablement initiatives, Product Adoption).
• Conduct research and gather data to support strategic decision-making.
• Help organize and coordinate developer connects, including agenda creation and content curation.
• Assist in drafting and curating engineering updates and newsletters.
• Support initiatives focused on engineering talent development.
• Assist in organizing resources and programs for learning and career growth.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Currently enrolled in an accredited university as a full time student, pursuing a Bachelors or Masters degree in Business Administration, Information Management, Data & Business Analytics or related discipline with an expected graduation date no earlier than December 2025.
• Highly organized and detail-oriented with strong analytical skills.
• Strong communication and collaboration abilities.
• Interest in engineering operations, strategy, and continuous improvement.
• Eager to learn and contribute in a dynamic, fast-paced environment.
• Highly analytical mindset.
• Sharp problem-solving, analytical and innovation skills.
• Proficient in Microsoft Office – Especially PowerPoint and Excel.
• High levels of creativity and quick problem-solving capabilities.
• Ability to and willingness to work cross functionally with other internal teams.

Benefits

• Base pay of $40.87 - $47.82 per hour.
• Equity (when applicable).
• Variable/incentive compensation.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.