Engineering Manager, SRE

$131,300 - $257,700/Yr

Services en nuage Genesys - Durham, NC

Full-time - Mid Level

Remote - Durham, NC

5,001-10,000 employees

About the position

The Engineering Manager, SRE at Genesys Cloud Services, Inc. is responsible for ensuring the reliability, observability, and recoverability of services operating at scale within the organization. This hands-on role involves developing and implementing observability strategies, managing vendor relationships, and mentoring team members. The position plays a critical role in driving the success of the Genesys Cloud platform by enhancing system performance and reliability through effective monitoring and alerting solutions.

Responsibilities

• Develop Observability Strategy: Craft and maintain a comprehensive observability strategy that aligns with organizational goals, ensuring system reliability and performance.
• Establish Best Practices: Define and promote best practices for monitoring, alerting, and observability across the engineering organization.
• Hands-On Development: Actively participate in the development and integration of observability solutions, including OpenTelemetry implementations, Terraform integrations, and microservices enhancements.
• Budget Management: Contribute to managing the observability budget, focusing on AWS services and third-party vendor costs.
• Consultation and Support: Assist internal teams with the instrumentation, monitoring, and alerting of microservices on AWS, ensuring optimal system performance.
• Vendor Relationship Management: Manage and optimize relationships with observability vendors to ensure seamless integration and service utilization.
• Security and Compliance: Ensure that all observability systems and integrations comply with security and data privacy requirements.
• Incident Response: Participate in on-call rotations, handle incidents, and contribute to post-incident analyses to continuously improve system reliability.
• Mentorship and Development: Mentor team members, fostering their professional growth and contributing to the hiring and onboarding of new team members.

Requirements

• Strong understanding of observability patterns (metrics, traces, logs)
• Proven experience in implementing monitoring and alerting solutions for cloud-native microservices
• Familiarity with OpenTelemetry and related technologies
• Previous experience leading software engineering teams
• Practical experience with AWS services
• Proficiency in root cause analysis and incident response methodologies
• Hands-on experience in developing and integrating technical solutions
• Experience with on-call support for production systems
• Bachelor's degree in Computer Science or a related field

Nice-to-haves

• Experience with cloud-native architecture
• Knowledge of DevOps practices
• Familiarity with Terraform

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments