Canonical Group - Rochester, NY

posted 4 months ago

Full-time - Manager
Remote - Rochester, NY
Professional, Scientific, and Technical Services

About the position

This is an exciting opportunity for a software engineering manager, passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a business-critical team that continuously improves various open source software by resolving software defects reported by customers. The software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers who report directly to the global Director of Sustaining Engineering. Our customers build large-scale mission-critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community. This team is well staffed with experts in every time zone and, while the work can be challenging sometimes, the team is resourced to ensure the good work-life balance and ongoing development of each team member. As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development is a must, so that you are able to help your team members grow professionally. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

Responsibilities

  • Manage and lead a distributed team of engineers
  • Hire, coach, mentor, provide feedback and career development guidance to your team
  • Manage shift scheduling, measuring key performance indicators (KPIs), and training
  • Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS
  • Demonstrate the very best of Canonical in customer interactions
  • Set and manage expectations with other engineering teams, senior management, and external stakeholders
  • Advocate and advance modern software development practices
  • Grow a healthy, collaborative engineering culture in line with the company value
  • Collaborate with other teams in the organisation
  • Work from home with global travel up to 10% for internal and external events

Requirements

  • Interest and deep experience with three or more of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, deb or snap packaging
  • Professional software delivery experience using C, C++, Go, Python, or similar
  • Knowledgeable and passionate about software development
  • Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
  • Experience with version control systems such as git
  • Experience with debugging tools such as gdb, crash or other
  • Demonstrated strong commitment to testing methodologies and maintainable code quality
  • Excellent communication skills in the English language, both verbal and written
  • Experience with Linux, with a preference towards Ubuntu
  • Experience with Open Source and Open Source Business Models
  • People management experience in a support organisation is a strong plus

Nice-to-haves

  • Experience with cloud computing technologies
  • Familiarity with Agile methodologies
  • Experience in a remote working environment

Benefits

  • Fully remote working environment
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at 'sprints'
  • Priority Pass for travel and travel upgrades for long haul company events
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