Engineering & Operations Manager

$160,000 - $180,000/Yr

Intellidyne - Washington, DC

Full-time - Mid Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Engineering & Operations Manager is responsible for overseeing the Operations and Engineering teams, ensuring project continuity, and providing both remote and on-site support for incident resolution. This role involves managing team performance, facilitating professional development, and engaging with third-party vendors for resolution management. The position requires a blend of technical expertise, operational planning, and leadership skills to drive successful outcomes in a hybrid work environment.

Responsibilities

• Participate in an 'escalation manager' capacity for the on-call/after-hours staff and know when and where to escalate accordingly
• Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers' personal and professional development goals
• Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
• Provide remote and on-site support until the incidents are resolved
• Provide a root cause and mitigation analysis post-incident within 24 hours
• Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
• Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
• Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
• Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
• Adhere to all established change management processes, contribute to documentation repository
• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
• Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
• Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
• Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures

Requirements

• 10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc.
• At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support
• A Bachelor's degree in an IT or related field
• 1 of the following certifications: M365X, VCP or CCNP
• Active Secret clearance (Top Secret preferred)
• Strong experience implementing and troubleshooting a Virtualized Windows server environment including Active Directory, Group Policy, SQL, DNS, DHCP, and PKI

Nice-to-haves

• Strong demonstrable experience with any F5 BIG-IP product or any F5 certification (e.g. experience with or certified in: LTM, GTM, APM, etc.)
• Strong engineering-level experience with VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios
• Any of the following certifications: F5, CCNP, VCP, SCCM, SQL Server, ITIL V3, SNIA, MCEM, LPIC, Linux+, Red Hat
• Experience working engineering projects during a data center consolidation, particularly V2V migrations from Hyper-V to ESXi
• Experience managing large infrastructure migration projects

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options