Engineering Operations Technician

Amazon - New Albany, OH

Full-time

New Albany, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Engineering Operations Technician (EOT) role at AWS involves maintaining and operating critical infrastructure systems within data centers to ensure reliability and availability. Technicians will work with advanced technology and collaborate with a diverse team to address challenges in the cloud computing environment. This position emphasizes hands-on electrical and mechanical equipment maintenance, troubleshooting, and supporting the operations of AWS's global infrastructure.

Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs, with shifts up to 12-hours and possible on-call rotations
• Support more than one location/site as needed

Requirements

• Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry
• 2+ years of electrical or mechanical experience
• 2+ years' experience with Microsoft Office products (including Excel, Word and PowerPoint)
• High school or equivalent diploma

Nice-to-haves

• 4+ years of Data Center Engineering experience
• Associates or Bachelor's Degree

Benefits

• Diverse experiences and inclusive team culture
• Ongoing events and learning experiences
• Mentorship and career growth opportunities
• Work-life balance and flexibility in working culture