Apple - Austin, TX
posted about 2 months ago
Full-time - Mid Level
Austin, TX
10,001+ employees
Computer and Electronic Product Manufacturing
About the position
The Engineering Project Manager (SAP Functional Support and Upgrade Lead) at Apple is responsible for overseeing SAP support delivery and managing annual SAP upgrades. This role involves leading a vendor team, driving service level agreements (SLA) metrics, and establishing relationships with business partners to enhance operational efficiency. The position requires a hands-on approach to troubleshooting and problem-solving within SAP functional areas, particularly in the context of S/4 HANA upgrades.
Responsibilities
- Handle support delivery in a SAP functional area including leading a vendor team.
- Drive SLA metrics and establish relationships with business partners.
- Implement system/process initiatives to improve efficiency and productivity.
- Identify trends for issues and perform root cause analysis to implement solutions.
- Plan, monitor, and control SAP upgrades.
Requirements
- 10+ years of SAP functional/implementation experience.
- Expertise in one of the SAP modules like SD, MM, or FI.
- Experience in managing and implementing multiple cycles of upgrades.
- Strong aptitude for troubleshooting production support issues.
- Excellent verbal and written communication skills across all levels of the organization.
- Excellent problem-solving skills and ability to drive issue resolution across teams.
- Experience in partnering with vendor teams both onsite and offshore.
- Self-motivated, detail-oriented, and sensitive to established schedules and scopes.
- Ability to establish and manage relationships with various business stakeholders.
- Ability to understand ABAP code to aid troubleshooting.
- Hands-on experience with S/4 HANA is a significant plus.
Nice-to-haves
- Experience with agile methods of working.
