Engineering Technician

Helixbind - Boxborough, MA

Full-time - Entry Level

Boxborough, MA

Ambulatory Health Care Services

About the position

HelixBind, Inc. is seeking an energetic and highly motivated Engineering Technician to play a key role in product development within a dynamic, early-stage medical device company. This position involves maintaining, troubleshooting, and repairing medical diagnostic instruments, as well as commissioning new equipment. The ideal candidate will thrive in a fast-paced environment and will be responsible for a diverse range of tasks that contribute to continuous improvement and product excellence.

Responsibilities

• Develop a deep understanding of the company's medical diagnostic instruments.
• Assist in building and maintaining instruments both in-house and at vendor sites.
• Construct test fixtures to meet R&D, manufacturing, and quality requirements.
• Commission, troubleshoot, repair, and analyze medical device instruments.
• Perform verification procedures on instrument builds.
• Execute equipment upgrades and perform routine calibration, verifying conformance.
• Collaborate with the Engineering Group to develop and maintain comprehensive maintenance protocols and documentation.
• Maintain and update user manuals and maintenance protocols within the document control system.
• Work closely with the Engineering Group to troubleshoot electrical, mechanical, optical, electromechanical, firmware, and software issues.
• Provide valuable feedback to the design and build team on instrument performance to drive continuous product improvement.
• Collaborate with the Quality Group to ensure compliance with all procedures and protocols.
• Perform IQ/OQ and PM onsite and, as needed, at customer sites.
• Conduct routine electrical, mechanical, and optical preventative and corrective maintenance on instruments.
• Contribute to other tasks and projects as required to support the company's objectives.

Requirements

• 2-5 years of hands-on experience with electrical and mechanical parts installation and repair.
• Associate's degree in a technical field or equivalent trade school certification; relevant experience will also be considered.
• Strong electro-mechanical aptitude and hands-on proficiency with electronic and mechanical assembly tools and fixtures.
• Ability to read and interpret electrical/mechanical drawings, equipment manuals, and technical specifications.
• Basic understanding of interfacing with and troubleshooting various electrical, electromechanical, and firmware components.
• Proficiency with PCs, including basic hardware, software, and networking.
• Excellent critical thinking and problem-solving skills.
• Strong ability to analyze and troubleshoot technical issues effectively.
• Self-motivated and able to work independently as well as part of a team.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Familiarity with Class II/III medical devices, 21 CFR 820.30, and FDA 510(k) processes is preferred.

Benefits

• Competitive salary commensurate with experience
• 401(k) with company contribution
• Health & dental insurance (90% company funded)
• Opt-out incentives for waiving medical insurance
• Life & disability insurance
• Medical & family leave
• Paid time-off
• 12 holidays per year
• Referral program
• Monthly employee luncheons